Your Rights Before Dispatch

• Instant Cancellation: You have the legal right to cancel your order at any time before it has been dispatched.

• No Cancellation Fee: No charges or penalties will be applied for cancelling an order before dispatch.

• Full Refund: If your order is cancelled before dispatch, you will receive a full refund, including any standard delivery charges paid.

• Contact Us Quickly: To ensure we can stop your order before it leaves our warehouse, please contact us as soon as possible by phone, email, or live chat.

What Happens After Dispatch

• 14-Day Return Period: If your order has already been dispatched before your cancellation request is received, you still have the right to return the item. You must notify us within 14 days of receiving your goods.

• Return Costs: Unless the item is faulty, incorrect, or otherwise covered by your statutory rights, the cost of returning the goods will be the customer's responsibility.

• The Return Address is: By Faith Prayer Cushions & Accessories, 14 Rydal Way, Enfield, Greater London, EN3 4PQ

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Please ensure that returned items are unused and returned in their original packaging where possible.